The custom software and tech support industries are often somewhat daunting to business owners in need of solutions. The triumvirate of unfamiliar terminology, fear as a motivator, and misinformation circulated by eager salespeople can lead to a negative experience. Projects being abandoned at 80% complete are far too frequent in the field. These pitfalls can be avoided. Our ten years plus delivering custom tailored solutions in Miami have given us a look into the methodology of both vendors and clients, as well as some tips for a positive experience.
Your Miami Custom Software Project:
Our typical custom software client falls into one of three categories; each brings a unique set of needs to the table.
Business owners and managers looking for tweaks to their current system:
Scope of services is very important here. Well defined guidelines are a must to define what the project entails. This ensures clear communication and a deliverable product that fixes the issues which were defined in the technical specifications. Also, a good developer will require (billable) time to fully understand the system and develop an appropriate approach.
Owners and managers looking for a new system:
Effective communication plays a large role here. A qualified software application developer will work with you to define the scope of your project. Technical specifications should be well researched on behalf of the client and signed off on before any development actually takes place. A new system, whether it be for employee scheduling, ERP, CRM, inventory management, or whatever else should enhance clients’ bottom line by increasing productivity and efficiency.
Entrepreneurs and dream-makers:
By far the most fun (and ambitious) of projects, software can represent an entrepreneur’s first big entry into building their brand. Here, it is important for a developer to take on a much more proactive approach. The dream must be drilled down into exact specifications, ensuring that the project meets or exceeds their vision. However, a good developer will often go as far as to suggest reducing the scope of the project to eliminate clutter in the application and focus on the core model. A developer, beyond coding expertise, should have experience in both management and leadership for an effective entrepreneurial solution.
Miami SEO Clients:
Honestly, those in search of a local Miami SEO company should narrow it down to about 5 vendors, one of which is SDSol Technologies. Realistic expectations are a must; SEO firms are responsible for putting eyes in front of your product, the client is responsible for a quality, saleable product. Anyone promising first-page results without an in-depth review of your website and competitive landscape should be immediately disqualified. Once narrowed down to the five or so local players look for a Miami SEO company that fits your needs and budget. Not all SEO clients are the same. Some already have a following, only needing quality keyword rich content and a bit of back linking, while new businesses may require a full-scale six month plan of attack. Rapport, realistic expectations, and a strong track record of success are all important.
Miami Website Design Company:
Websites have become the most powerful branding of the business. Depending on the industry websites can showcase corporate identity, sell a product or service, help attract new customers, or even handle billing, scheduling, file sharing, and project management needs. Vendors should be screened and happy to provide at least six examples of past work that is currently online. Also, it is important to distinguish between a web designer and a web developer. A web designer is an artist with some familiarity of HTML and perhaps Flash. A web developer on the other hand, is comfortable writing custom scripts and modules to enable clients to productively conduct business online. We at SDSol Technologies enjoy the luxury of a team approach. Our designer brings an artistic flair that matches the client’s specs, while our development team has the expertise to dig into the nuts and bolts of the most ambitious of software projects.
Miami Tech Support and Miami Computer Support:
Tech support specialists should be qualified, certified, and readily available to help with any situations that may arise. Many businesses go the low cost route and pay dearly for it. I am reminded of the old adage “if you think tech support companies are expensive, just wait until you go with a cheap one.” Very true. A tech support firm should be certified specialists for your business size, have a wide scope of expertise (troubleshooting, networking, virus…), and be available when they need them. Uptime is a must, and they should provide references to similar businesses which they currently provide support to.
Hope this helps. Feel free to contact SDSol Technologies, your tech solutions provider, with any questions you may have.
-R.P.
Is Your Net Working?
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